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questions you may have

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Email us at
support@plus500.com

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+248 463 2013

Popular FAQs

How do I verify my profile?

Appropriateness test - Complete the appropriateness test to ensure that you are suitable to trade the products we offer.

Proof of ID - A colored copy of identification document (Passport, National Identity Card, Driving License - preferably a passport). The provided document must be valid and clearly show your Full Name, Date of Birth, Issue/ Expiry date and serial number.

Proof of address - Recent utility bill, recent bank or credit card statement, etc.). The provided document must be in full page, recently issued- within 3 months - and clearly display the name, address (no PO Boxes allowed) and the service that provided this document.

How can I add funds to my Demo account?

Appropriateness test - Complete the appropriateness test to ensure that you are suitable to trade the products we offer.

Proof of ID - A colored copy of identification document (Passport, National Identity Card, Driving License - preferably a passport). The provided document must be valid and clearly show your Full Name, Date of Birth, Issue/ Expiry date and serial number.

Proof of address - Recent utility bill, recent bank or credit card statement, etc.). The provided document must be in full page, recently issued- within 3 months - and clearly display the name, address (no PO Boxes allowed) and the service that provided this document.

How do I reset my Client Portal password?

Appropriateness test - Complete the appropriateness test to ensure that you are suitable to trade the products we offer.

Proof of ID - A colored copy of identification document (Passport, National Identity Card, Driving License - preferably a passport). The provided document must be valid and clearly show your Full Name, Date of Birth, Issue/ Expiry date and serial number.

Proof of address - Recent utility bill, recent bank or credit card statement, etc.). The provided document must be in full page, recently issued- within 3 months - and clearly display the name, address (no PO Boxes allowed) and the service that provided this document.

How do I open an account?

Appropriateness test - Complete the appropriateness test to ensure that you are suitable to trade the products we offer.

Proof of ID - A colored copy of identification document (Passport, National Identity Card, Driving License - preferably a passport). The provided document must be valid and clearly show your Full Name, Date of Birth, Issue/ Expiry date and serial number.

Proof of address - Recent utility bill, recent bank or credit card statement, etc.). The provided document must be in full page, recently issued- within 3 months - and clearly display the name, address (no PO Boxes allowed) and the service that provided this document.

Do you offer Islamic Accounts?

Appropriateness test - Complete the appropriateness test to ensure that you are suitable to trade the products we offer.

Proof of ID - A colored copy of identification document (Passport, National Identity Card, Driving License - preferably a passport). The provided document must be valid and clearly show your Full Name, Date of Birth, Issue/ Expiry date and serial number.

Proof of address - Recent utility bill, recent bank or credit card statement, etc.). The provided document must be in full page, recently issued- within 3 months - and clearly display the name, address (no PO Boxes allowed) and the service that provided this document.

3 Steps to Start Trading

Register & Verify your Profile

Complete our Registration Form and access the Client Portal. Complete your Economic profile, upload the required documents and verify your profile.

Open a Live Account & Fund It

Choose “Open Live Account” under the Accounts tab and select an account. Click “Deposit funds” under the funds tab to select your funding method.

Download your Platform & get Started

Choose “Downloads” tab under Trader’s Menu and download your Preferred Platform. Launch your platform and start trading.